About us

Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries.

Cigna’s mission is to help our customers improve their health, well-being and sense of security.

Your job

As an Intake Care Representative, you will be a member of the Clinical team and work closely together with the Pre-Authorization team helping our clients with the processing of the Guarantee of Payments towards the hospitals.

Main Responsibilities

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  Processes Guarantee of Payments (GOPs) and takes ownership of cases as required. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount.

• Works on sensitive/escalated cases as required.

• Follows established departmental policies and procedures to process & triage GOPs.

• Liaises with hospitals in case additional info is needed.

• Negotiates discounts with providers.

• Steers members to alternative providers.

• Liaises and ensures efficient coordination with the medical/case management teams.

• Works independently and effectively communicate to internal and external customers by telephone and email.

• Maintains accurate workflow and process documents.

• Translates and interprets medical and other relevant documents when needed.

Your profile

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  Advance or bilingual knowledge of English is a must (C1/C2)

• Intermediate level of the following languages: French, German or Italian.

• Customer focused with ability to identify and solve problems.

• Customer centric mind-set.

• Exceptional interpersonal skills with good verbal and written communication.

• Ability to organize, priorities and manage workload to meet individual and team targets.

• Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.

• Must possess excellent attention to detail, with a high level of accuracy with a proactive approach.

• Capable of balancing various tasks at once while achieving deadlines.

• Ability to work under own initiative and proactive in recommending and implementing process improvements.

What we require?

You can commit to 39 hours/week.

You can commit to a 6-week induction training. 2 weeks of those in the office.

You are interested in 2 days in the office and 3 days at home hybrid role.

You are available to work Monday to Friday 9.00 to 17.00

What’s in it for you?

We recognize we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them:

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  Contract: Permanent

• Environment: Multicultural working environment

• Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office.

• Flexible starting hours: Monday to Friday 9.00 to 17.00

• Social Benefits: Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Language Scholarship, flexible compensation, …

• Flexible dress code - It’s not about what you wear, it’s about what you can do, so why not be comfortable doing it.

• 24-day holiday per year.

• Shift allowance.

Plus, much more…